Our customer service will close on May Day Eve, the 30th of April, at 14:00 and will be closed on May Day, the 1st of May. When the customer service is closed, urgent defect notifications should be called to the on-call service number 09 5767 3100.

Problems with rent payment

If you are struggling to make your rent payments, contact Heka in good time to resolve the situation. 

The rent payments for Heka flats are due on the 4th of each month.  You can always check the details and status of your rent payments on the Resident Portal.

If you are struggling to make your rent payments, do the following

Agree on a payment plan with Heka

If you are experiencing temporary difficulties in paying your rent or other payments to Heka on time, please contact the our customer service. It is possible for you to agree to pay the rent in instalments. 

Contact us to prepare a payment plan already before your rent is overdue. When you contact Heka in time, you can avoid district court proceedings and legal costs.

Check your entitlement to Kela benefits

If you are struggling to pay your rent, find out if you can get housing allowance or income support from Kela, the Social Insurance Institution of Finland. There is a calculator on the Kela website  (in Finnish) that can be used to estimate your entitlement to housing allowance. You can also fill in an application for housing allowance on the Kela website.

Make an appointment with a housing counsellor

You can take a closer look at your financial situation together with a housing counsellor. The housing counsellor can help you determine, for example, whether you are entitled to the benefits or support paid by Kela or resolve other possible housing and rent payment-related challenges.

Read more about housing consultation

Rental debt may lead to termination of the lease

If you fail to pay your rent on time or comply with your payment agreement with Heka, we will initiate legal debt collection, i.e. we will seek a court order from the district court to terminate your lease and carry out eviction. You will receive a reminder and letter from Heka informing you of Heka’s intention to initiate legal debt collection.

Continued rental debt or repeated late payment of the rent may also lead to the termination of the lease. If you continuously fail to pay a part of your rent or you are consistently blatantly late in paying it, we will also send you a collection letter advising you to correct the situation. If you do not correct your rent payment behaviour, the matter will eventually go to court.

If your debt proceeds to the district court proceedings, you will receive advice from Heka, if necessary. You can contact our customer service for advice.

Collection phases

  1. 1
    The resident does not react to collection letters or other forms of contact.

  2. 2
    Heka will take the case to the district court.
  3. 3
    The resident will be subpoenaed by the district court.
  4. 4
    An eviction judgment from the district court. A derogatory mark on the resident’s credit report.
  5. 5
    Heka will proceed with the execution of the eviction judgement.
  6. 6
    Eviction, living in Heka’s flat ends. Debt collection by an enforcement order.