Happy Easter! Heka’s customer service will be closed during the Easter holidays, from April 18 to 21. When the customer service is closed, call urgent defect notifications to the on-call service number 09 5767 3100.

Maintaining the apartment

  • When something breaks in an apartment

    The responsibility for repairing the parts or furniture of the apartment depends on whether the damage has occurred as a result of normal living or due to the tenant’s actions.

  • Maintaining the interior of an apartment 

    By cleaning regularly, monitoring the condition of the home and addressing any deficiencies, you will ensure that your apartment stays in good condition. This page also provides instructions on windows, doors and locks.

  • Household appliances and electrical devices

    All of our apartments come with refrigeration equipment and a cooker. If necessary, you can purchase other appliances for your home.

  • Plumbing and drainage fittings 

    Check the condition of the plumbing fittings and their joints and clean the sewer drains and water seals regularly.