Our customer service is closed on Friday 24 May 2024. Urgent defect notifications should be called to the on-call service number 09 5767 3100.

Accessibility statement

This accessibility statement concerns the www.hekaoy.fi service. 

The statement was prepared on August 29, 2023, and is based on a self-assessment. The site largely meets accessibility requirements.

Accessibility gaps

  • Our site has non-decorative images that lack alternative text.
  • There are pdf files on our website with accessibility issues.
  • There are videos linked to our website that lack subtitles and descriptive interpretation.

If you do not feel that you are receiving the site’s content in an accessible format, you can request information using the feedback form. We try to respond to the inquiry in a reasonable time.

Have you noticed an accessibility issue in our digital service?

Please report it to us and we will do our best to remedy the issue. You can report accessibility issues to us:

Accessibility feedback

You can give us feedback about the accessibility of this website using this form.

Please review Heka’s current privacy policy

Supervisory authority

If you notice an accessibility problem on the website, please always report it to us, the administrator of the service, first. We will respond to your report within 14 days. If you are not satisfied with our response or do not receive a response at all, you may file a complaint with the Regional State Administrative Agency for Southern Finland . The agency website has detailed instructions on how to file a complaint and how the issue will be handled.

The supervisory authority’s contact information

Regional State Administrative Agency for Southern Finland, Supervisory unit for accessibility: