Our customer service is closed on Friday 24 May 2024. Urgent defect notifications should be called to the on-call service number 09 5767 3100.

Responsible Heka

Our responsibility programme is based on Heka’s strategy.

Our most important areas of responsibility are:

  • Satisfied tenants
  • A healthy and knowledgeable work community
  • Sustainable property maintenance and construction
  • Fair business activities

Our responsibility goals by area:

Satisfied tenants

  • Living comfort and tenant satisfaction improve from the previous year or stay at the same level.
  • Electronic services and participation opportunities are improved.
  • Tenants’ influencing opportunities are improved and made more agile.

A healthy and knowledgeable work community

  • Our employees are satisfied and motivated.
  • Work ability remains good and working is safe.
  • Every employee has the correct information and tools to carry out their own work.

Sustainable property maintenance and construction

  • The energy consumption of our building stock is carbon neutral by 2030.
  • The energy efficiency of our properties improves year after year.
  • Our operations are characterised by innovation and pioneership.
  • Reduction of environmental impact by managing buildings and yards sustainably.

Fair business activities

  • The company’s rents stay affordable.
  • The number of evictions due to arrears does not increase compared to the previous year.
  • The number of data breaches is lower than in the previous year.
  • Data protection is an integral part of procurement and process planning.
  • 100% of our procurements are carried out taking into account the responsibility of the procurement throughout its entire life-cycle.

Read our responsibility report 2023 (in Finnish)