Contact information
Our customer service will advise you in all housing-related situations. Please see our contact details below for contacts concerning other matters.
How residents can contact us
Our customer service will advise you in all housing-related situations. You can take care of most things at our Resident Portal.
See our customer service contact informationOur other contact details
- On the Resident Portal, you can handle all housing-related contacts regardless of the time of day.
- Our customer service will help you by phone with all housing-related situations on weekdays. The phone service operates on Monday to Friday from 9 a.m. to 12 midday, at the number 09 5767 3000.
- The call rate is your mobile operator’s mobile fee or local call fee when calling from a landline network. Calls are recorded.
Heka’s switchboard is open on weekdays from 8.00 to 16.00 at +358 9 5767 4004.
We only accept e-invoices.
The invoices must always meet the requirements of the Value Added Tax Act on invoice entries. As a buyer, Helsinki City Housing Company is not subject to the reverse charge of value added tax (section 8 C of the Value Added Tax Act).
The invoice must mention the customer’s first and last name, delivery address, cost centre number and other references indicated by the customer, separated by a hyphen (e.g. project number, construction site key information) in accordance with the following model:
- Customer John Smith
- Delivery address Hekankatu 13 A 5
- Customer reference 1013 – 101391 – TA-FI101391.
Incomplete invoices can be returned to the supplier. If the original invoice is incorrect, the supplier must send a credit note for it. The credit note must indicate the debit note number and the same reference information as the debit note.
Heka’s general term of payment is 21 days net. We cannot guarantee that invoices delivered with a term of payment of less than 21 days will be paid by the due date.
Only purchase invoices and their attachments may be sent to the invoicing address.
Helsingin kaupungin asunnot Oy / Helsinki City Housing Company (business ID 2379058-6) invoicing addresses
Operator: Ropo Capital Oy, operator ID: 003714377140.
Helsingin kaupungin asunnot Oy
PO Box 8316
02066 DOCUSCAN
OVT 003723790586010
Helsingin kaupungin asunnot Oy
As Oy apartments (housing company apartments)
PO Box 8457
02066 DOCUSCAN
OVT 003723790586060
Our headquarters are located in Alppila at Viipurinkatu 2. The entrance for visitors is at the corner of Viipurinkatu and Sturenkatu. Please let us know that you have arrived for a pre-arranged meeting by checking in with the porter in the lower lobby.
Our postal address is Viipurinkatu 2, 00510 Helsinki.
Heka’s communication serves media representatives on weekdays:
- E-mail: viestinta@hekaoy.fi
- Mikko Turunen, Communications Expert, + 358 9 5767 4933
- Annika Laine, Communications Manager, +358 9 5767 4996.
If your question concerns applying for Heka’s apartments or tenant selection, please contact the City of Helsinki (Urban Environment Division). Heka does not process housing applications; the City of Helsinki selects the tenants.
In case of defect notifications and other matters related to your own housing or lease agreement, please contact our customer service.