There is a typo in the new Hima: the new customer service phone number is 09 5767 3000. We apologize for the mistake.

Services and customer service

You can take care of most of the housing-related matters on our Resident Portal. You can also reach our customer service by phone or email, and you can visit our customer service point.

Älypuhelinta selaava ihminen.

Manage your affairs at the Resident Portal

You can take care of most housing-related matters at our Resident Portal when it suits you best. You can check the information and status of your rent payments, contact our customer service, submit a defect notification, manage your parking space and sauna bookings and take care of things related to changes in residents or lease, for example.

Log in or register for the Resident Portal

Contact our customer service

  • Our customer service will help you with all housing-related situations on weekdays from 9.00 to 15.00 at the number +358 9 5767 3000.
  • You can also email us at
  • The price of the call is about 7 cents/minute and a possible subscription-specific mobile phone fee. The price may differ from the mentioned price according to the phone operator contract you are using. Queuing is free of charge.

Heka does not process housing applications. Heka’s customer service will not advise on applying for housing and cannot influence the processing of housing applications. If you need help filling out an apartment application, please contact the Rental apartment search advisory service

Defect notifications and on-call services

Visit our customer service point

Our customer service point at Viipurinkatu 2 is open by appointment from Monday to Friday from 9.00 to 15.00. On Tuesdays, we also serve our customers without an appointment from 9.00 to 15.00.

Instructions for using the Resident Portal

Acting on behalf of another person with power of attorney

You can draft a power of attorney to authorise someone else to act on your behalf.