Our customer service is closed on Friday 24 May 2024. Urgent defect notifications should be called to the on-call service number 09 5767 3100.

Services and customer service

You can take care of all of the housing-related matters on our Resident Portal. You can also reach our customer service by phone, and you can visit our customer service point.

Manage your affairs at the Resident Portal

You can take care of all of the housing-related matters at our Resident Portal when it suits you best. You can check the information and status of your rent payments, contact our customer service, submit a defect notification, manage your parking space and sauna bookings and take care of things related to changes in residents or lease, for example.

Instructions for using the Resident Portal

Defect notifications and on-call services

Contact our customer service

  • On the Resident Portal , you can handle all housing-related contacts regardless of the time of day.
  • Our customer service will help you by phone with all housing-related situations on weekdays. The phone service operates on Monday to Friday from 9 a.m. to 12 midday, at the number 09 5767 3000 .
  • The call rate is your mobile operator’s mobile fee or local call fee when calling from a landline network. Calls are recorded.
  • If you do not have access to the Resident Portal because you are handling matters with a power of attorney on behalf of another person or if you are handling matters of the estate, you can send us e-mail to the address asiakaspalvelu@hekaoy.fi . Otherwise, please contact us via the Resident Portal.

Heka does not process housing applications. Heka’s customer service will not advise on applying for housing and cannot influence the processing of housing applications. If you need help filling out an apartment application, please contact the Rental apartment search advisory service

Visit our customer service point

The customer service point at Viipurinkatu 2 is open Tuesdays from 9 a.m. to 3 p.m. without appointment. Appointments are available Wednesdays from 9 a.m. to 12 midday and Thursdays from 12 midday to 3 p.m. The customer service point is closed on Mondays and Fridays.

Acting on behalf of another person with power of attorney

You can draft a power of attorney to authorise someone else to act on your behalf.