Heka’s customer service phone lines will be closed on May 8th and May 9th. When the customer service is closed, please call urgent defect notifications to the on-call service number 09 5767 3100. You can take care of most of the housing-related matters on the Resident Portal. The service is available to you around the clock every day of the year.

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Rent level and rent determination  

We operate on a cost-price principle, which means that our rents are lower than the general rent level in Helsinki.

In 2025, Heka’s average rent is EUR 14,48/m²/month.

By 2025, Heka’s rents will increase by an average of about 5,2 % due to the rapidly rising interest rate level of Heka’s debts, as well as the rise in the price of energy and the general cost level. Even after this higher than usual increase, the average rent rate for Heka’s apartments will be significantly lower than that of non-subsidised apartments. 

Heka operates on a cost-price principle 

Heka operates on a cost-price principle, which means that all rents paid by our residents are used to cover the costs of constructing, repairing, maintaining and managing buildings and apartments. Heka does not seek to make a profit and it does not pay a dividend to its owner, the City of Helsinki. If any budgeted money is left over, it will be used for our operations in the following years. 

Thanks to our cost-price principle, our rents are lower than the general rent level in Helsinki.  

Rent rates are determined annually  

Determining the rent rates of Heka’s apartments begins with the preparation of the next year’s budget, which contains all the costs of our operations. The budgeting is completed in the autumn when the next year’s rent level is known.  

The budgeted total costs are divided between properties in two phases. First, the costs are adjusted to region-specific average rent rates using the regional rent level reference. After that, the region-specific average rent rates are adjusted to the property-specific average rent rates based on the properties’ 

  • technical age, 
  • location, 
  • building type and 
  • level of equipment and quality. 

The rent adjustment does not affect the total costs collected in Heka’s rent rates or the average rent level of Heka. The purpose of rent adjustment is to ensure that the rent development is as even as possible in all Heka’s properties and that the rent rates correspond to the properties’ utility value so that they are in fair proportion to each other. 

The next year’s proposed rent rates are submitted to the residents’ committee for comments in August. The comments from housing committees are reviewed by Heka and the amendments deemed necessary are made to the material in September.  

Heka’s Board of Directors confirms the rent rates in October, after which information about them is sent to the residents by post.  

The rents will take effect on the first day of the year.