When something breaks in an apartment

The responsibility for repairing the parts or furniture of the apartment depends on whether the damage has occurred as a result of normal living or due to the tenant’s actions.

Heka repairs defects due to normal wear of the apartment

Living, naturally, leaves marks on the apartment over time. This is referred to as normal wear. The longer you live in an apartment, the more normal wear there will be.

If something breaks in the apartment as a result of normal wear, Heka will repair it or have it repaired for you.

If you notice any faults or deficiencies in the apartment, submit a defect notification. We will fix the problem as soon as possible after receiving your notification.

Residents are responsible for the repair of any damage due to their actions

As a tenant, you are responsible for the repair costs of any damage due to your actions. You are also always responsible for your guests and their actions in the apartment. We charge a fee in accordance with the damage price list for the repair of any damage you have caused.

Distribution of responsibilities for maintenance and repairs between Heka and residents

The responsibility distribution table indicates which parts of the apartment and which maintenance and repair duties belong to Heka and which to the resident. The table also shows how the responsibility for the maintenance and repair costs are distributed.

As a tenant, you are obliged to take good care of the apartment and the related facilities, including any separate storage space, balcony or yard belonging to the apartment. Report any damage to the apartment without delay to Heka, including faults or deficiencies the repair of which is the responsibility of Heka.

You are liable for any and all damages you have caused, either intentionally or from carelessness, even if the damaged part of the apartment would fall under Heka’s maintenance and repair responsibility. For the repair costs of such damages, we will charge a fee pursuant to the damage price list. As the main tenant, you are also responsible for the damage caused by your family members, subtenants and guests.

The responsibility distribution table

	Heka	Resident	Please note
Roof	x
Roof, base floor and floor	x
External wall, wall, pillars, beams	x
Heat insulation and moisture barrier	x
Fixed cabinets, cupboards and coat racks	x
Draining board	x
Windowsill and window curtain rod/rail	x
Balconies	x
Cleaning of the balcony and the water-discharge pipe screen		x
Replacement of the draining grating in the kitchen cabinets	x
Bathroom mirror or mirror cabinet	x
Sauna structure, heat insulation, vapour barrier, sauna stove, sauna bench and lamps	x		Concerns the apartment sauna.
Replacement of the sauna stones		x	Concerns the apartment sauna. Heka inspects the sauna stones when the resident changes.
Replacement of the sauna lamp		x	Concerns the apartment sauna.

	Heka	Resident	Please note
Apartment doors and their locks	x
Rekeying the lock in the apartment’s entrance door	x	x	Contact Heka. The cost liability is determined casespecifically according to the matching principle (the principle of ‘the one to cause the issue pays for it’). If the apartment’s locks must be rekeyed because the tenant has lost a key, the tenant shall pay the bill for the rekeying.
Additional keys		x	Contact Heka.
Peephole and safety lock procured by Heka	x
Weatherproofing of the apartment’s entrance door	x
Lubricating of the apartment doors’ hinges, bolts and lock latches		x	No oil may be put in the key cylinder of an iLoq lock.

	Heka	Resident
Maintenance of windows, balcony glazing and arm rollers	x
Frames	x
Weatherproofing of the windows and balcony doors	x
Cleaning of the fixed windows and balcony glazing from the outside	x
Cleaning of the fixed windows and balcony glazing from the inside		x
Cleaning of other windows and balcony glazing from both inside and outside		x
Lubricating of the bolts, hinges and rails		x
Replacement of a blind procured by Heka	x
Replacement of a blind adjusting rod, cord lock and other small parts (spare parts)		x
Maintenance and cleaning of blinds		x
Curtain fasteners		x

	Heka	Resident	Please note
Washbasin, bathtub and shower basin with connecting pipes	x
Water taps with seals	x
Toilet seat with equipment and replacing a broken toilet seat lid	x
Water and drain pipes	x
Opening of blocked drains	x
Apartment-specific water meter	x
Cleaning of water tap nozzle		x
Annual checking of dishwasher and washing machine hoses and the condition of the hoses and seams		x
Cleaning of the visible parts of floor drains and washbasins’ water seals		x	The resident may not independently open the kitchen water seal.
Opening of (blocked) water seals and floor drains	x
Repairing of the shower panel and shower curtain rod	x
Cleaning of the shower panel		x
Broken floor drain lid	x
Washbasins’ plugs and basket sieves	x
Replacement of the shower curtain		x
Shower handle, shower hose, shower slide rail and shower racks	x
Bidet hose and hand shower	x

	Heka	Please note
Basic setting of apartment temperature	x
Maintenance of heating appliances	x
Maintenance and bleeding of radiators	x	The resident may not independently bleed the radiators.

	Heka	Resident	Please note
Basic setting of ventilation	x
Maintenance and cleaning of ventilation pipes and ducts	x
Apartment’s ventilation machine	x
Cooker hood	x
Replacement of the cooker hood grease filter	x
Cleaning of the cooker hood grease filter		x
Repairing and replacement of replacement and supply air vents (parts inside and outside the apartment) and replacement of the filters	x
Cleaning of replacement and supply air vents’ filters and parts inside the apartment		x
Cleaning of replacement and supply air vents’ parts outside the apartment	x		The replacement and supply air vents may not be blocked or covered
Fireplaces and sweeping	x
Cleaning of fireplaces		x

	Heka	Resident	Please note
The apartment’s fixed electricity, tele, data and antenna wires	x
Electricity meter and fuse box	x
Sockets and switches	x
Lights’ switching points (a socket or ‘block’ with a cover)	x
Repairing of fixed lamps and their globes	x
Light strips and connection devices of the LED lights in the kitchen and bathroom	x
Refrigerator and freezer	x
Lights, lamp globes and lamps		x
Replacement of fuses and lamps		x
Testing of the residual-current device		x	Older apartments might not have a residual-current device.
Cleaning the back of the refrigerator and freezer and defrosting them according to the maintenance instructions		x
Replacement of the refrigerator, oven and cooker hood lamps		x
Replacement of the door buzzer batteries		x
Repairing and replacement of the cooker	x
Bathroom mirror cabin with lights	x
Antenna cords, extension cords		x
Fire alarms with batteries	x
Monthly testing of fire alarms		x

	Heka	Resident	Please note
Gas pipes, meter, cooker	x

	Heka	Resident	Please note
Repairing of storage spaces	x
Ensuring the cleanliness of the resident’s movable property storage		x	An empty storage space must also be kept locked.
Ensuring the cleanliness of other storage spaces, such as outdoor equipment storage, and corridors	x	x
Mail box	x
Sockets for heating cars and charging posts and related equipment for electric cars	x
Testing of the residual-current device of the cars’ heating socket		x	Older models might not have a residual-current device.

	Heka	Resident	Please note
Possible fixed boundary fence	x
Maintenance of the terrace built by Heka	x
Cleaning of the terrace		x
The resident’s own outdoor furniture, devices and toys		x
Maintenance of the plants and grass		x	The plants include flowers and shrubs. The resident may plant, in their own yard, flowers, vegetables and herbs but no shrubs, trees or vines that become attached to the structures of the building.
Ensuring the cleanliness of the yard area marked off for the apartment		x

Alteration work and the resident’s own devices

You can implement alteration work in the apartment if Heka has given you written permission for it in advance. Please note that it is not always possible to give the permit. The permit will be attached to the lease agreement. Certain device installations and detachments may require contacting Heka.

You might also be obligated to restore the apartment when you move out. You might also be obligated to leave the apartment in its altered state without any compensation when you move out.

When you are considering alteration work or installation of a device, review the table below and the instructions on Heka’s website. In the ‘Please note’ column you can see the things that must be taken into account in alteration or installation work. The resident is responsible, in accordance with the table, for the costs caused

	Heka	Resident	Please note
Indoor painting and wallpapering		x	Must always be agreed with and approved by Heka both in advance and after the fact.
Replacement of flooring		x	Must always be agreed with and approved by Heka both in advance and after the fact.
Removing of a threshold		x	Contact Heka.
Procuring and replacing a peephole		x	Contact Heka.
Safety and security locks, door chain		x	Contact Heka.
Replacing an unbroken toilet seat lid with one that is more suitable		x	Heka’s permission is not required.
Replacing an unbroken floor drain lid with one that is more suitable		x	Heka’s permission is not required.
Air source heat pump			No air source heat pump may be installed in the apartment and Heka will not give permission for the installation.
Installation and maintenance of the resident’s own cooker hood		x	Must always be agreed and approved at a Heka both in advance and after the fact.
Installation and maintenance of the resident’s own exhaust fan		x	Must always be agreed and approved at a Heka both in advance and after the fact.
Replacing or adding a kitchen counter light preferred by the resident, installation and maintenance		x	The work may only be performed by a professional or specialised company approved by Heka. Contact Heka.
Additional sockets		x	The work may only be performed by a professional or specialised company approved by Heka. Contact Heka.
Installation and detaching of the dishwasher (incl. pugging of the supply and discharge water pipes)		x	The dishwasher may only be installed by a professional or specialised company. The resident can plug the pipes independently.
Restoring the dishwasher space after the dishwasher has been detached, if restoring the dishwasher space to its original condition does not require rebuilding a cabinet.		x
Restoring, if necessary, the dishwasher space after the dishwasher has been detached, if restoring the dishwasher space to its original condition does not require rebuilding a cabinet	x
Installation and detachment of the washing machine		x	Heka’s permission is not required.
Other replacement work, when the resident has a preferred option		x	Must always be agreed with and approved by Heka both in advance and after the fact.

When something breaks in an apartment

Heka repairs defects due to normal wear of the apartment

Residents are responsible for the repair of any damage due to their actions

Distribution of responsibilities for maintenance and repairs between Heka and residents

The responsibility distribution table

Structures, surfaces, furniture

Doors

Windows and balcony glazing

Water and drain fittings

Heating

Ventilation

Electrical appliances

Gas appliances

Outside the apartment

Yard area marked off for the apartment

Alteration work and the resident’s own devices

Alteration work required by the resident and the resident’s own devices