Heka’s customer service phone lines will be closed on May 8th and May 9th. When the customer service is closed, please call urgent defect notifications to the on-call service number 09 5767 3100. You can take care of most of the housing-related matters on the Resident Portal. The service is available to you around the clock every day of the year.

Log in to the Resident Portal

Special housing

In additional to regular rental apartments, Heka has 44 special housing locations providing a total of approximately 3,000 apartments.

These special housing locations are entire properties intended for older people, people with disabilities, substance abuse and mental health rehabilitees, the homeless and other special needs groups. In addition to these, some of Heka’s rental buildings include individual sheltered homes, related common facilities and facilities operated by the City of Helsinki Social Services and Health Care Division.

Unlike for other Heka rental apartments, tenant selection for special apartments is carried out by the City of Helsinki Social Services and Health Care Division . 

Heka rents out the properties to the Social Services and Health Care Division and is responsible for their maintenance. 

More special housing locations will be built in the future through renovations and new construction. There are also larger senior centre projects underway in different parts of Helsinki.