If you have received a letter from Heka regarding the Lease agreement harmonisation, please provide your contact information via the link below. Contact details are only required from those Heka tenants who have received the letter but have not yet submitted their contact information.

Submit your contact information

Customer service’s summer service hours effective 1 April 2024

The summer service hours of Heka’s customer service will continue until 31 August 2024.

02.4.2024 08:47

Telephone service: During the summer season, our customer service’s telephone number 09 5767 3000 is available Monday to Friday from 9 a.m. to 12 midday.

On-call service: Outside of service hours, the on-call service number 09 5767 3100 is available for urgent fault reports.

As Oy apartments’ telephone service: As Oy residents’ telephone service number 09 5767 4000 is also available during the summer season from 9 a.m. to 12 midday.

Customer service point: The customer service point at Viipurinkatu 2 is open Tuesdays from 9 a.m. to 3 p.m. without appointment. Appointments are available Wednesdays from 9 a.m. to 12 midday and Thursdays from 12 midday to 3 p.m. The customer service point is closed on Mondays and Fridays. See booking instructions (in Finnish).

Manage affairs at the Resident Portal

During your period of residence, you can take care of most matters at our Resident portal. For example, you can conveniently submit a non-urgent fault report via the Resident Portal.