Our customer service will close on May Day Eve, the 30th of April, at 14:00 and will be closed on May Day, the 1st of May. When the customer service is closed, urgent defect notifications should be called to the on-call service number 09 5767 3100.

Changes to housing applications – For example the levels of urgency of tenant selection criteria will change 

City of Helsinki makes tenant selections for Heka´s apartments. The levels of urgency used in the selection of tenants for rental housing will change on Wednesday 6 September 2023.

04.9.2023 10:08

City of Helsinki urges Heka housing applicants to fill in a new application or edit an existing application from 6 September, so that the urgency of the application can be revised as soon as possible. All housing applications will be processed according to the new criteria from 6 September, even if they still have the old level of urgency. 

At the same time, Heka’s housing application system will be updated and it will be possible to add a third and fourth applicant to the application. 

Read more on the website of the City of Helsinki