Our customer service is closed on Ascension Day 9 May. Urgent defect notifications should be called to the on-call service number 09 5767 3100.

Tenancy related problems

  • Problems with rent payment

    If you are struggling to make your rent payments, contact Heka in good time to resolve the situation.

  • Pests

    If you notice pests in your apartment, building or yard, report it to the Heka.

  • Conflicts

    If any conflicts arise during your rental term, negotiating on the issue and finding common ground is usually the most affordable and easiest way to resolve any conflicts.

  • If your neighbour disturbs you

    Normal sounds of life are part of living in a block of flats or terraced house. However, you do not have to tolerate excessive noise or otherwise disturbing behaviour from your neighbours. If the disturbance is recurrent, report it to Heka.

  • Housing consultation

    A housing consultant helps when a difficult life situation is reflected in your housing.

  • Community mediation

    If there are disagreements between neighbours, a neighbourhood mediator helps the parties find common ground.