Our customer service is closed on Tuesday October 7. When the customer service is closed, urgent defect notifications are called to the on-call service number 09 5767 3100. You can take care of all of the housing-related matters at our OmaHeka Resident Portal when it suits you best.

OmaHeka Resident Portal

Services and customer service

You can take care of all of the housing-related matters on our Resident Portal. You can also reach our customer service by phone, and you can visit our customer service point.

Manage your affairs at the OmaHeka Resident Portal

You can take care of all of the housing-related matters at our OmaHeka Resident Portal when it suits you best. You can check the information and status of your rent payments, contact our customer service, submit a defect notification, manage your parking space and sauna bookings and take care of things related to changes in residents or lease, for example.

Instructions for using the OmaHeka Resident Portal

Defect notifications and on-call services

Contact our customer service

On the Oma Heka Resident Portal , you can handle all housing-related contacts regardless of the time of day.

Our telephone service at 09 5767 3000 is open

  • Mondays 9:00–11:00
  • Tuesdays 9:00–11:00
  • Wednesdays 9:00–11:00
  • Thursdays 9:00–11:00.

The call rate is your mobile operator’s mobile fee or local call fee when calling from a landline network. Calls are recorded.

Heka does not process housing applications. Heka’s customer service will not advise on applying for housing and cannot influence the processing of housing applications. If you need help filling out an apartment application, please contact the Rental apartment search advisory service

Visit our customer service point

The customer service point at Viipurinkatu 2 is open Tuesdays from 9 a.m. to 3 p.m. without appointment. Appointments are available Wednesdays from 9 a.m. to 12 midday and Thursdays from 12 midday to 3 p.m. The customer service point is closed on Mondays and Fridays.

Rent payment advice customer service in available only by appointment.

Acting on behalf of another person with power of attorney

You can draft a power of attorney to authorise someone else to act on your behalf.