Submit non-urgent defect notifications using the form on our website. Always submit urgent defect notifications by telephone.
Please submit urgent defect notifications by calling our on-call number if you need to submit the notification outside office hours.
If you lock yourself out, you can order the door opening service subject to a charge.
Submit a notice of moving in to Heka, because only people entered in the register of occupants can prove that they are a resident of the building.
You will need a statement for changing apartments in situations such as when you are applying to move from one Heka apartment to another.
If there is disruptive cigarette smoke carrying over to your apartment, report it to Heka.
If your neighbour causes continued disturbance despite requests to stop, you must report the disturbance to Heka.
You need permission from Heka to carry out small DIY renovations.
As the main tenant, you may transfer the lease to a close relative living in the same apartment.
You can relinquish your apartment for the use of another person temporarily in certain circumstances.
Always terminate your rental agreement and any other housing-related agreements in writing.
Report a new family member as an occupant of the building.
Please submit a notice of changing your name to keep the register of occupants up to date.
Please submit a notice of moving out to keep the register of occupants up to date.
Submit a notice of a tenant’s death to keep the register of occupants up to date.
Please provide feedback on our services.
You can draft a power of attorney to authorise someone else to act on your behalf.