Heka’s customer service phone lines will be closed on May 8th and May 9th. When the customer service is closed, please call urgent defect notifications to the on-call service number 09 5767 3100. You can take care of most of the housing-related matters on the Resident Portal. The service is available to you around the clock every day of the year.
Log in to the Resident PortalYou can use this form to send feedback on our operations.
For matters related to housing and lease agreements, use the service request and message functions of our Resident Portal. Submit an urgent defect notification by phone and a non-urgent defect notification using the defect notification form.