Our resident satisfaction survey will be launching soon – your feedback is important to us
Every year, we collect feedback from our residents on their experiences of Heka’s housing and resident activities. The resident satisfaction survey provides us with information on what is working well in our housing services and where we can make improvements.
We will send the resident satisfaction survey to 20,000 of our residents on Monday 14 September 2026. The survey will be open for responses until Sunday 27 September 2026.
The survey is household-specific, and the recipients have been selected at random. Any of the people registered as living at the address in question may complete the survey. Responses are submitted anonymously, and no individual respondent can be identified from the survey results. We will send the survey by email from asukaskyselyt@hekaoy.fi. The survey will be carried out by the independent research agency Vitec Roidu Ltd.
Feedback from residents is valuable to us, as it helps us to develop Heka’s services and operations. We hope that as many people as possible who receive the resident survey will complete it. We will publish the results of the survey on our website once they are available.