News

Our customer service telephone hours are changing

As of 1 October 2025, our telephone customer service will be open from Monday to Thursday from 9:00 to 11:00.

Heka’s average rent to see a moderate increase next year

In 2026, the average monthly rent of Heka’s regular apartments will be EUR 14.66 per square metre, which is 1.9% higher than in 2025.

Our tenant survey will start soon

Every year, Heka surveys its residents’ satisfaction with its housing services and resident activities through a tenant survey. We use the results to develop our operations.

OmaHeka Resident Portal available 24/7

Our e-service portal is now OmaHeka Resident Portal. You can use the OmaHeka e-services conveniently at any time, on any day of the week, without having to stand in line. Our video tutorials provide instructions on how to use the OmaHeka Resident Portal.

Some Heka apartments on display at Oikotie.fi

Some Heka apartments can be found on Oikotie.fi.

Proposals for 2026 rents have been sent to resident committees – increases more moderate than in recent years  

Resident committees received the budget proposals for next year’s rents for a round of comments this week. Heka’s board will confirm the rents in October.

New and newly renovated Heka subsidized housing completed in Autumn

Two new locations will be completed in Mellunmäki and Kalasatama. Two newly renovated locations will also be completed in Kontula and Toukola.

Information about interest invoices

We sent several interest invoices to our tenants in May. Our customer service desk has received several calls and questions about the interest invoices, and there is currently a delay in answering them due to the high volume of contacts.

Did you receive an interest invoice, and are you wondering what it is? In this article, we will clarify the purpose of an interest invoice. Our goal is to provide the necessary information for you and answer any questions you may have.

Interim information about the harmonisation of lease agreements: thousands of lease agreements have already been renewed

We will gradually harmonise our tenants’ leases within the next few years. This will involve updating the content of our lease agreements so that in future all of our tenants are subject to the same terms.

Rent payment advice customer service will only be available by appointment in the future 

Rent payment advice customer service at Heka’s customer service point in Alppila will only be available by appointment starting from 2 June 2025.