Happy May Day! Heka’s customer service will be closed on May 1st (May Day). When the customer service is closed, please call urgent defect notifications to the on-call service number 09 5767 3100. On Friday, May 2nd, customer service will be open as usual.

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You can use this form to send feedback on our operations.

For matters related to housing and lease agreements, use the service request and message functions of our Resident Portal. Submit an urgent defect notification by phone and a non-urgent defect notification using the defect notification form.