Common Everyday Rules
Good living and good work start with everyday encounters. The Common Everyday Rules show what kind of behaviour we expect from each other at Heka and how we can create a comfortable and safe living and working environment together.
The rules apply to everyone who stays in or visits Heka buildings and deals with our staff or residents: residents and their guests, but also Heka employees and partners. The rules guide good manners in all interactions with others in the stairwell, the yard and other public and shared areas of your home building, and between Heka staff, contractors and residents.
Tips for everyday life: How to follow the Common Everyday Rules
In everyday encounters, even the smallest gestures and considerate behaviour go a long way. Here are a few examples of how you can realise the Common Everyday Rules in your daily life.
At home:
- Follow the waste sorting instructions and take any waste to the designated places.
- Give your neighbours peace and avoid making noise, especially at night.
- You should also guide and supervise your children so that their playing does not cause excessive disturbance to others.
- Make sure your pet doesn’t disturb your neighbours or others.
In the stairwell, yard and other shared areas:
- Follow the instructions for using the laundry room, clubroom, sauna and other shared facilities. Clean up after yourself so that the space is tidy for the next person who comes in.
- Did your neighbour put a rubbish bag in the wrong bin, or were children playing too loudly? Guide them and give constructive feedback.
When you meet a neighbour or a Heka employee:
- Say hello to your neighbours – even those you don’t know yet.
- Intervene if you hear racist or otherwise inappropriate speech.
- Heka employees work for you. You should also behave appropriately in your interactions with them, including in digital channels, on the telephone and in messages. This makes managing your case more pleasant for everyone.
What to do if disturbances continue
Note that you do not have to tolerate or try to resolve serious disturbances or threatening situations by yourself. If the disturbance is very serious or the situation is threatening, report it to the police. If your neighbour’s disruptive behaviour continues despite your notice, inform Heka via OmaHeka, and we will investigate the matter.