Information about interest invoices

What is an interest invoice, and when do we send one?

If you pay your rent, a fee or an invoice late, meaning after the due date, Heka may charge you for an interest on the overdue payment according to the Interest Act.

• The due date for rent is agreed on in the lease: it is always the 4th of each month or the first business day following the 4th.
• Interest is also accumulated on overdue water charges, parking space fees and sauna fees.
• The payment term for other invoices is 30 days.

Interest is accumulated for overdue rent and fees up to and through the payment date.

The minimum sum for an interest invoice is EUR 5. We will only send you the invoice when the interest on overdue payments has accumulated to EUR 5. Previously, our minimum sum for interest invoices was EUR 10, and you did not receive the invoice if the overdue interest was below EUR 10. Due to the minimum invoice limits, your current interest invoice may include interest from old overdue rents, fees or invoices that you have paid a long time ago.

When is an interest invoice necessary?

An interest invoice is justified if:

• You have paid rent, a fee or an invoice late, meaning after the due date.
• You have made a payment agreement on the unpaid sum. The invoicing of interest is specified in the terms of the payment agreement.
• You have notified Heka that you will be paying rent, a fee or an invoice late. The overdue payment will accumulate interest despite your notification, as the notification does not change the original due date on the rent, fee or invoice.

If you notice an error in the interest invoice

Please check the invoice carefully. If you notice an error in the interest invoice, please contact our rent payment advice service via the Resident Portal. We will look into the error and correct it.

Please contact us primarily via the Messages function on the Resident Portal. Our telephone service is currently experiencing a high volume of calls, and you may have to queue for over an hour.

Please note that we are getting a high volume of contacts on all our channels, which is why it may take longer than normal for you to receive an answer. We apologise for the delays and thank you for your patience.

How to read the interest invoice

The amount of interest on an overdue payment is influenced by the interest rate applied, the unpaid sum, and the number of days the payment was overdue. You can get an idea of the interest by using overdue interest calculators that are available online.

Example: A tenant pays their rent, EUR 750, on the 15th. The rent is then 11 days late. The interest rate is 10.5%. The interest on overdue payment amounts to EUR 2.37.

The table shows how to read the rows on your interest invoice:

1. Start date	2. End date	3. Days	4. Net	5. Interest in %	6. Interest in EUR
2 November 2024	4 November 2024	3	278.84	11.50	0.26
5 November 2024	14 November 2024	10	1,394.14	11.50	4.39
1 January 2025	7 January 2025	7	905.60	10.50	1.82
8 January 2025	14 January 2025	6	1,851.40	10.50	3.20

The accumulation of the interest shown in the interest invoice always ends when the overdue rent or other fee is paid or when the next rent or fee becomes due.

1. The start date is when the interest started accumulating.
2. The end date is when the interest accumulation stopped.
3. The ‘Days’ column shows by how many days the payment was late, and for how many days interest has accumulated.
4. The ‘Net’ column shows the unpaid sum at the time.
5. The ‘Interest in %’ column shows the interest rate. The valid interest rate is confirmed by the Bank of Finland. The rate varies over time.
6. The ‘Interest in EUR’ column shows how much interest has accumulated.