OmaHeka Resident Portal available 24/7
Our e-service portal is now OmaHeka Resident Portal. You can use the OmaHeka e-services conveniently at any time, on any day of the week, without having to stand in line. Our video tutorials provide instructions on how to use the OmaHeka Resident Portal.
Via the OmaHeka Resident Portal, you can e.g.
- check your rental payment information and status
- contact our customer service, rent payment advice service and property management
- submit a non-urgent defect notification and track its progress
- manage parking and sauna reservations
- submit service requests in different resident and agreement change situations, e.g. report disruptive behaviour or smoking, apply for permission for a DIY renovation project, report a lease transfer or order an apartment inspection
- view and update your contact information and bank account number
- look into the information of your building
- read Heka’s resident notices.
New name, familiar services
Our e-service has been available to Heka residents for several years now, under the name Heka Resident Portal. In the future, the service will be called OmaHeka Resident Portal to make it easier for our residents to find it.
Changing the name of the service does not require any action on your part. If you have already registered for Heka’s resident portal, you can continue to log in to OmaHeka Resident Portal with the same username and password. The layout and content of the service will remain unchanged.
You can use the OmaHeka Resident Portal in Finnish, Swedish or English.
Alongside the OmaHeka Resident Portal, our customer service will continue to be available by phone and at our customer service point on Viipurinkatu. The majority of residents are familiar with e-services in other contexts, and the OmaHeka Resident Portal is the most convenient way of managing many housing-related matters.
“Using the OmaHeka Resident Portal is safe as well as faster and more convenient than e.g. visiting the customer services. You can run your errands when it suits you best. I recommend using the OmaHeka Resident Portal if using the internet and doing things online is familiar to you,” says Noora Palkeinen, Customer Service Unit Manager.
How to register for and sign in to OmaHeka
The OmaHeka Resident Portal is intended for the current residents of Heka. Register in OmaHeka Resident Portal with your email address and submit strong authentication. You can then log in with your email address, which is your username, and with your password.
You can easily access the OmaHeka Resident Portal’s login page at www.omaheka.fi. You can also always access the login page from the Heka website, for example through the list of links on the front page and the link at the top right of the page. If you are using a mobile device, the link can be found in the ‘hamburger menu’ at the bottom of the view.
Video tutorials guide you through the use of OmaHeka
Our new video tutorials provide clear step-by-step instructions on how to use the OmaHeka Resident Portal. The following tutorials are currently available:
- Registering as a user (Finnish, Swedish, English)
- Logging in and updating personal information (Finnish, Swedish, English)
- Submitting a defect notification (Finnish, English).
We will publish more help videos in different languages during the autumn.