Our customer service telephone hours are changing
As of 1 October 2025, our telephone customer service will be open from Monday to Thursday from 9:00 to 11:00.
How to contact our customer service
OmaHeka Resident Portal
You can handle most matters via the OmaHeka Resident Portal, whenever it suits you. Via the OmaHeka Resident Portal, you can e.g.
- check your rental payment information and status
- contact our customer service
- submit a non-urgent defect notification
- manage parking and sauna reservations
- submit service requests related to tenant or contract changes.
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Call our customer service
As of 1 October 2025, our telephone service at +358 9 5767 3000 is open
- Mondays 9:00–11:00
- Tuesdays 9:00–11:00
- Wednesdays 9:00–11:00
- Thursdays 9:00–11:00.
Our service advisor will connect your call to property management, cleaning, maintenance or debt collection, if necessary. Our aim is to ensure that customers are able to get their matters sorted in one phone call, with no call-backs.
Urgent defect notifications, emergency service, door opening service
For urgent defect notifications and door opening requests, please call
- Monday to Friday 9:00–12:00: our customer service number +358 9 5767 3000
- at other times: our emergency service number +358 9 5767 3100.
Book an appointment with our customer service
If you cannot handled your matter via the OmaHeka Resident Portal or by phone, you can visit our customer service point.
Our customer service point at Viipurinkatu 2 is open
- Tuesdays 9:00–15:00 without appointment
- Wednesdays 9:00–12:00 by appointment only
- Thursdays 12:00–15:00 by appointment only.
Our rent payment advice service at Viipurinkatu 2 is open by appointment only
- Wednesdays 9:00–15:00
- Thursdays 9:00–15:00.