Read the instructions for registering and logging in on the Resident Portal.
To register, you need an email address that will serve as your username. Registration to the Resident Portal requires strong identification. You can identify yourself either electronically or at the customer service of your regional office. The service is intended for current Heka residents. You cannot register or log in to the Heka Resident Portal before the tenancy begins or after it ends.
Register via electronic identification
If you have been living in a Heka apartment for a longer period of time and have not recently submitted a housing application, proceed as follows:
- Select Register as a new user and Identify. You will be redirected to set up strong authentication using your online banking credentials or Mobile ID. Follow the instructions of the identification service.
- After identification, enter your email address and a password of your choice. The password must have at least six characters, including at least one upper case letter, at least one lower case letter, at least one number and at least one special character.
- You will receive an email with a link to activate your username. The confirmation link is valid for 24 hours. The link will redirect you to a page where you can confirm your registration by entering your email address and password.
If you have already registered for the rental apartment search service, you can use the same username and password on the Heka Resident Portal. Instructions:
- At the first login, comply with strong authentication to access the Heka Resident Portal. You will be redirected to do authentication using your online banking credentials or Mobile ID. Follow the instructions of the identification service. You can use the same username and password that you have used to register for the rental apartment search service.
- Log in with the username and password you created in the apartment search phase.
If you do not remember your username and password, select Forgot your password? and follow the instructions.
Register by identifying yourself at a customer service point
If you do not have online banking credentials or a Mobile ID, you can visit the customer service of your regional office to identify yourself.
- First, make an appointment with the customer service of your regional office for identification. You will need a valid driving licence, passport or ID card for identification.
- After identification, you can register as a user of the service. Select Register as a new user and Office identification. Enter your email address and select Identify. Select and confirm your password and register. The password must have at least eight characters, including one upper case letter and one special character.
- You will receive an email with a link to activate your username. The confirmation link is valid for 24 hours. The link will redirect you to a page where you can confirm your registration by entering your email address and password.
Log in to the service
Once you have identified yourself and registered for the service, you can log in using your email address, which is your username and password.
Changing your password and username
You can order a password reset link from the login page. You will receive the password reset link via email. The link is valid for 24 hours. The password must have at least six characters, including at least one upper case letter, at least one lower case letter, at least one number and at least one special character.
It is not possible to change the username. If your email address changes, please re-register with your new email address.