You can take care of most of the housing-related matters on the Resident Portal. The service is available to you around the clock every day of the year. The Resident Portal can be accessed by all Heka residents of legal age entered in the register of occupants immediately after signing the rent agreement. 
 

Registration for the service requires strong identification. Once you have registered for the service, you can log in using your email address and password.  If you have not registered yet, please read the registration instructions of the Resident Portal. 

You can take care of most of the housing-related matters on the Resident Portal

The actions and contents available to you on the Resident Portal depend on whether you are a main tenant or resident.  

All residents of legal age entered in the register of occupants can

  • Submit a defect notification to Heka and monitor the progress of its processing.
  • Contact Heka customer service and submit messages to Heka in matters concerning a rent payment or tenant democracy.
  • View and update their contact information and bank account number.
  • View the details and rescue plan of their building. 
  • Read Heka’s resident notices. 

In addition, the main tenant (i.e. the signatory of the rent agreement and their spouse) can

  • Submit service requests in different situations involving resident matters and agreement changes, such as submit a notice of disturbance or disruptive smoking, apply for permission for a DIY renovation, report a transfer of the lease or request an apartment inspection. Service requests replaced most of the forms that used to be available on the Heka website.
  • View the rental agreement details.
  • Check the status of rent and other payments.
  • Make changes to the resident information of the apartment.
  • Terminate the apartment rental agreement.

If electronic services are not a viable option for you, you can contact our customer service by phone or email or visit the customer service point of your regional office. We also provide assistance through the chat service on our website.