If you lock yourself out, you can order the door opening service subject to a charge. The door opening service can be ordered by calling the customer service number of your regional office during office hours and the on-call service outside office hours.
Our staff will help you as soon as possible and usually within an hour depending on their work schedule.
Door opening fees
The door opening service is subject to a charge, which will be invoiced separately by sending an invoice in the post.
The door opening fees are
- weekdays 7 am–4 pm €25
- weekdays 4–10 pm €40
- weekdays 10 pm–7 am €65
- Saturdays, Sundays, public holidays and eves of public holidays €65.
The door opening service is only available to residents
For security reasons, we will only open the door to residents entered in the register of occupants. You must provide ID, such as a passport or some other form of photo ID. Please make sure that all the residents in your apartment are entered into the register of occupants.