In the first week of December, Heka will have an outage in its services related to contracts and payments.

In the first week of December, Heka will have an outage in its services related to contracts and payments.

On December 1–6, we will be unable to make new contracts or changes to existing contracts or to occupant information, respond to payment inquiries, or refund deposits or payments. Unless you have an urgent need to report changes in occupancy or inquire about the status of your payments during this period, we recommend that you postpone contacting us.

We apologise for any inconvenience the service outages may cause to our tenants.

Online services reform nears completion

In January, we will open a new service on our website, where you can handle your contract matters and other business, view your information and the status of your rental payments, and contact our customer service. You can also set the service to notify you of Heka’s news about your building. We will provide more detail about the service in the beginning of the year.

In spite of the new service, we will continue to serve our customers at our service points and by e-mail, telephone and chat on our website.

The final stretch of the system changeover is a busy time at Heka, so our services may be congested. We apologise for any inconvenience.

Posting a non-urgent fault report

Our fault reporting service changed in May, and direct building-specific links and QR codes for automatic messages from the previous service will not take you to the current service. Please do not use the QR codes of automated answers to fault reports submitted before May 2021 or the old building-specific fault report links – always submit non-urgent fault reports at www.hekaoy.fi/en/vikailmoitus. Otherwise, your fault report will not reach us.