We began carrying out non-urgent repair and maintenance work that requires entering apartments, for example kitchen renovations.
Other maintenance or repair works
Our staff use protective masks and gloves during the repair works and inspection visits.
If there is need to fix faults in your apartment, please let us know if someone in the apartment is currently either been infected of exposed with the virus or is under a quarantine.
If the defect in need of repair is not urgent, please consider leaving the defect notification for later.
Users of club houses, sauna facilities and other shared facilities are asked to follow recommendations of the officials regarding aspects such as gathering restrictions and safe distances.
Please ensure thorough hand and coughing hygiene when using shared facilities. Avoid touching frequently touched surfaces (such as handles, railings and lift buttons) with unwashed or bare hands.
Use the lift only on your own or with your own party, and follow the safe distance recommendations in the lift, too.
If work bees are held, the participants must adhere to the authorities’ instructions and take coronavirus restrictions into consideration.
Our customer service serve customers by appointment in situations in which visiting our office is necessary for taking care of matters. Contact us by phone to reserve an appointment to our customer service.
Please be aware of these practices when using our services:
- Face masks are recommended at our customer service points.
- Please take care of hand hygiene when visiting our office and customer service point. Our customer service facilities have hand sanitiser available for our customers.
- For the time being, we are avoiding handshaking and other physical contact with our customers.
- Our staff use disposable gloves when handling keys.
Our telephone service and chat service are open Monday–Friday at 9–15 and on the first and last weekday of every month until 16:00. We are also taking emergency calls regarding urgent matters in the evenings and at night time as usual.
Our decisions are based on the recommendations of the City of Helsinki.