The Resident Portal allows you to take care of most housing-related matters. The service is available to you around the clock every day of the year. 

Contact us, view your information and take care of housing-related matters

The Resident Portal allows you to take care of most housing-related matters with Heka. The Resident Portal can be accessed by all Heka residents of legal age entered in the register of occupants immediately after signing the lease agreement. Functions and content are available once the lease has started. It is not possible to log in as an applicant or after the end of a lease. 

The Resident Portal replaced most of the service forms on our website. On the Resident Portal, you can, for example, view and update your information, submit a defect notification and track its progress, submit messages and service requests for Heka, access information about your property and read Heka’s newsletters for residents. As the main tenant, you can also check the details and status of your rent payments, the amount of any rent debt and report any changes to your resident information. 

Currently, most of the services on the Resident Portal are available in Finnish, Swedish and English. In other content, such as help, news and property information, the Swedish and English content is more limited than the Finnish content. Not all the features of the Resident Portal have been fully deployed yet, and the service will be completed during the spring. Property information, among other things, will be complemented.

Register as a user

Registration for the service requires strong authentication, either with online banking credentials, Mobile ID or by visiting a regional Heka office for identification. Once you have registered, you can log in to the service using your email address and password. 

You can access the Resident Portal from the service section of our website

See our website for instructions on how to register and log in to the Resident Portal.  

Familiar customer service channels will also be available in the future

Alongside this new channel, we will continue to serve our residents through the old familiar channels. 

“You can continue to contact us through the traditional channels, but I encourage all our residents to register to the Resident Portal and give it a try. It is easy to check, for example, the rent payment status on the Resident Portal and, if necessary, send messages to our lease control unit,” says Riitta Pulkka, Director of Customer Relations.

If electronic services are not a viable option for you, you can contact our customer service by email or phone or visit the customer service point of your regional office.