Heka’s club facilities are opening as of 1 June 2021. Weekly open saunas are opened as well, when the heating of saunas have been re-programmed.

Users of club houses and sauna facilities are asked to follow recommendations of the officials. There is allowed to be maximum of 10 people in the room at the same time. Users are asked to maintain a safe distance from one another and observe good hand and coughing hygiene.

Our decisions are based on the recommendations of the City of Helsinki.

 

Unchanged restrictions

 

Other shared facilities

Exercise and hobby facilities located in our buildings (for example gyms) are closed. Laundry rooms remain open for our residents.

Work bees 

If work bees are held, the participants must adhere to the authorities’ instructions and take Heka’s coronavirus restrictions into consideration. As of 1 of June work bee related saunas are allowed.

Customer service 

Our customer service serve customers by appointment in situations in which visiting our office is necessary for taking care of matters.  Contact us by phone to reserve an appointment to our customer service.

Please be aware of these practices when using our services:

  • We recommend that all people over 15 years of age use a face mask at our customer service points.
  • Please take care of hand hygiene when visiting our office and customer service point. Our customer service facilities have hand sanitiser available for our customers.
  • For the time being, we are avoiding handshaking and other physical contact with our customers.
  • Our staff use disposable gloves when handling keys.

Our telephone service and chat service are open Monday–Friday at 9–15 and on the first and last weekday of every month until 16:00. We are also taking emergency calls regarding urgent matters in the evenings and at night time as usual.

Maintenance or repair work

For the time being, we are not carrying out nonurgent maintenance or repair works that take over one hour to complete in the apartment. Quick repairs that take less than one hour in the apartment and other visits, such as apartment inspections, are still being carried out.

If there is need to fix faults in your apartment, please let us know if someone in the apartment is currently either been infected of exposed with the virus or is under a quarantine.

Any repairs planned for the near future are likely to be postponed.