Service the water and plumbing fixtures regularly to avoid unpleasant smells and reduce the risk of water damage.


Are you familiar with drain etiquette?

The drain is not a waste bin. Do not let anything that does not dissolve in water enter the drain or toilet. You are not allowed to throw cat litter, sanitary pads, tampons, nappies, Q-tips, cotton, dental floss, bones or other substances or items that may clog the drain into the toilet. Do not pour grease that will solidify into the drain, as it may clog the pipe. 

The following are allowed in the drain

  • toilet flushing water: toilet paper and human waste
  • water used to wash dishes or laundry
  • water used in washing up or cleaning.

Water traps and floor drains

If your kitchen or bathroom sink drains slowly, the first thing you should do is clean the water trap. If you have to open the water trap, make sure to tighten the parts sufficiently afterwards to prevent the water trap from leaking. If the drain clogs up completely, submit a defect notification about it. 


A dirty floor drain forms a bridge for drain bacteria to enter the indoor air in the apartment. Clean the floor drains in wet rooms at least once a month.

How to clean a floor drain

  • Use protective gloves. Do not use the cleaning equipment for any other cleaning.
  • Remove the grid. 
  • Remove any hair and other solid waste. 
  • Wash the floor drain and its parts with warm water, washing agent and a brush. 
  • Disinfect the floor drain.

You can make cleaning the floor drain easier by using a replaceable filter bought from a hardware store that is installed under the cover to collect hair and other loose debris.


Water consumption and water charge

In buildings with apartment-specific water meters, the tenant usually pays a water charge according to their water consumption. If there is no apartment-specific water meter, water is included in the rent. 
A leaky tap may even waste hundreds of litres of water per month. Submit a defect notification about a leaky tap to cut off unnecessary water consumption.