Living naturally leaves marks on the apartment over time. This is referred to as normal wear.

The longer you live in the apartment, the more normal wear is caused to the apartment. If some part of the apartment falls apart as a result of normal wear, Heka will repair it or have it repaired for you.

As a tenant, you are responsible for repairing any damage you cause yourself. You are also always responsible for your guests and their actions in the apartment. We charge a fee in accordance with the price list for damage for the repair of any damage you have caused.

The responsibility distribution table shows which parts of the apartment and which maintenance and repair duties belong to Heka which to and the resident. The table also shows how the responsibility for the costs of maintenance and repairing is distributed.

The responsibility distribution table, PDF,  from 1 May 2022 onwards

If you notice any faults or deficiencies in your apartment, submit a defect notification to Heka. We will repair the fault as soon as possible after receiving your notification.