Living naturally leaves marks on the apartment over time. This is referred to as normal wear.

The longer you live in the apartment, the more normal wear is caused to the apartment. If some part of the apartment falls apart as a result of normal wear, Heka will repair it or have it repaired for you.

As a tenant, you are responsible for repairing any damage you cause yourself. You are also always responsible for your guests and their actions in the apartment. We charge a fee in accordance with the price list for damage for the repair of any damage you have caused.

Refer to the cost responsibility table below to see whether the responsibility for repair costs falls to Heka or the tenant.

Cost responsibility table (PDF)

If you notice any faults or deficiencies in your apartment, submit a defect notification to your regional office. We will repair the fault as soon as possible after receiving your notification.