Heka apartments are allocated by the City of Helsinki’s housing services. Heka does not process matters related to applications for apartments. The City of Helsinki website provides you with the information you need and instructions for applying for an apartment.
Heka customer service points are open without an appointment 9–12 on Tuesdays – at other times by appointment only. A customer service appointment should be booked in situations in which visiting the office is necessary for taking care of matters. You can book an appointment by sending an email or calling the regional office’s customer service point.
In most situations, the easiest way to take care of matters is through the Resident Portal.
Our telephone service is open as follows:
- Monday–Friday at 9–15
- the first and last weekday of the month at 9–16.
Customer service contact information
Please check in at the customer service desk when arriving for a booked meeting.
Heka's customer service will close on Thursday, August 25. 11 o'clock.
Emergency calls regarding urgent matters in the evenings and at night time: 09 5767 3000.
Please submit any urgent defect notifications by phone to the defect notification number of your location within office hours: 09 5767 3100.
Other contact information
Payment information for tenants
The necessary payment information is always listed on the invoice of the payment in question. Please note that door opening fees and fees for the statements necessary for exchanging apartments are paid into a different account to that used for rent.
Rent payment account numbers
BAN: FI78 8000 1601 7760 74
IBAN: FI34 8000 1801 7588 56
IBAN: FI82 8000 1071 3239 36
IBAN: FI12 8000 1670 5611 26