Heka customer service points are open without an appointment 9–12 on Tuesdays – at other times by appointment only. A customer service appointment should be booked in situations in which visiting the office is necessary for taking care of matters. You can book an appointment by sending an email or calling the regional office’s customer service point.

In most situations, the easiest way to take care of matters is through our Resident Portal or by calling the regional office’s telephone service.

Our telephone service is open as follows:

  • Monday–Friday at 9–15 
  • the first and last weekday of the month at 9–16.

Heka apartments are allocated by the City of Helsinki’s housing services. Heka does not process matters related to applications for apartments. The City of Helsinki website provides you with the information you need and instructions for applying for an apartment.

Customer service contact information

Customer service telephone number
tel. 09 5767 3200
E-mail address
@email
Street address
Pasilanraitio 5
Postal code
00240
City
Helsinki
Exceptional opening hours

No known exceptional opening hours.

Submit a defect notification

Please submit any urgent defect notifications by phone within office hours: 09 5767 3200.

 

On-call service

Emergency calls regarding urgent matters in the evenings and at night time: 09 5767 3300.

Other contact information

Bank details

The necessary payment information is always listed on the invoice of the payment in question. Please note that door opening fees and fees for the statements necessary for exchanging apartments are paid into a different account to that used for rent.

Rent payment account numbers 

Kansanasunnot

IBAN: FI76 8000 1571 3423 60
BIC: DABAFIHH

Kantakaupunki

IBAN: FI69 8000 1200 7320 64
BIC: DABAFIHH

Kumpula

IBAN: FI94 8000 1771 3235 41
BIC: DABAFIHH

Pikku Huopalahti

IBAN: FI16 8000 1371 3424 38
BIC: DABAFIHH

Vallila

IBAN: FI87 8000 1071 3423 73
BIC: DABAFIHH