Heka customer service points are open without an appointment 9–12 on Tuesdays – at other times by appointment only. A customer service appointment should be booked in situations in which visiting the office is necessary for taking care of matters. You can book an appointment by sending an email or calling the regional office’s customer service point.

In most situations, the easiest way to take care of matters is through our Resident Portal or by calling the regional office’s telephone service.

Our telephone service is open as follows:

  • Monday–Friday at 9–15 
  • the first and last weekday of the month at 9–16.

Call charges to customer service: 0,0835 €/call + 0,1669 €/min. Queuing is chargeable.

Heka apartments are allocated by the City of Helsinki’s housing services. Heka does not process matters related to applications for apartments. The City of Helsinki website provides you with the information you need and instructions for applying for an apartment.

Customer service contact information

Customer service telephone number
tel. 09 5767 3200
E-mail address
Street address
Pasilanraitio 5
Postal code
Exceptional opening hours

No known exceptional opening hours.

Submit a defect notification

Please submit any urgent defect notifications by phone within office hours: 09 5767 3200.


    On-call service

    Emergency calls regarding urgent matters in the evenings and at night time: 09 5767 3300.

    Other contact information

    Bank details

    The necessary payment information is always listed on the invoice of the payment in question.

    Heka's bank account number will change on 1.1.2023. The new bank account number is FI57 1660 3001 1996 89.