From 24 November 2020, our customer service points will only serve customers by appointment. Our services will continue to be comprehensively provided via telephone on weekdays and online channels during normal service hours.
Our telephone service is open as follows:
- Monday–Friday at 9–15
- the first and last weekday of the month at 9–16.
Customer service contact information
Our customer service is closed on on Epiphany, 6 January.
Please submit any urgent defect notifications by phone to the defect notification number of your location within office hours: 09 5767 3200.
Emergency calls regarding urgent matters in the evenings and at night time: 09 5767 3300.
Other contact information
Payment information for tenants
The necessary payment information is always listed on the invoice of the payment in question. Please note that door opening fees and fees for the statements necessary for exchanging apartments are paid into a different account to that used for rent.
Rent payment account numbers
IBAN: FI76 8000 1571 3423 60
IBAN: FI69 8000 1200 7320 64
IBAN: FI94 8000 1771 3235 41
IBAN: FI16 8000 1371 3424 38
IBAN: FI87 8000 1071 3423 73