From 24 November 2020, our customer service points will only serve customers by appointment. Our services will continue to be comprehensively provided via telephone on weekdays and online channels during normal service hours.

Our telephone service is open as follows:

  • Monday–Friday at 9–15 
  • the first and last weekday of the month at 9–16.

Customer service contact information

Customer service telephone number
tel. 09 5767 3200
E-mail address
@email
Street address
Pasilanraitio 5
Postal code
00240
City
Helsinki
Exceptional opening hours

Our customer service is closed on on Epiphany, 6 January. 

 

Submit a defect notification

Submit a non-urgent defect notification

Please submit any urgent defect notifications by phone to the defect notification number of your location within office hours: 09 5767 3200.

     

    On-call service

    Emergency calls regarding urgent matters in the evenings and at night time: 09 5767 3300.

    Other contact information

    Office contact information
    Bank details

    Payment information for tenants

    The necessary payment information is always listed on the invoice of the payment in question. Please note that door opening fees and fees for the statements necessary for exchanging apartments are paid into a different account to that used for rent.

    Rent payment account numbers 

    Kansanasunnot

    IBAN: FI76 8000 1571 3423 60
    BIC: DABAFIHH

    Kantakaupunki

    IBAN: FI69 8000 1200 7320 64
    BIC: DABAFIHH

    Kumpula

    IBAN: FI94 8000 1771 3235 41
    BIC: DABAFIHH

    Pikku Huopalahti

    IBAN: FI16 8000 1371 3424 38
    BIC: DABAFIHH

    Vallila

    IBAN: FI87 8000 1071 3423 73
    BIC: DABAFIHH