From 24 November 2020, our customer service points will only serve customers by appointment. Our services will continue to be comprehensively provided via telephone on weekdays and online channels during normal service hours.
Our telephone and chat services is open as follows:
- Monday–Friday at 9–15
- the first and last weekday of the month at 9–16.
Customer service contact information
Our customer service is closed on on Epiphany, 6 January.
Please submit any urgent defect notifications by phone to the defect notification number of your location within office hours: 09 5767 3400
Emergency calls regarding urgent matters in the evenings and at night time: 09 5767 3500
Other contact information
Payment information for tenants
The necessary payment information is always listed on the invoice of the payment in question. Please note that door opening fees and fees for the statements necessary for exchanging apartments are paid into a different account to that used for rent.
The rent payment account numbers
IBAN: FI45 8000 1971336871
IBAN: FI49 8000 1601569016
IBAN: FI73 8000 1271353618
IBAN: FI15 8000 1070901252