Heka customer service points are open without an appointment 9–12 on Tuesdays – at other times by appointment only. A customer service appointment should be booked in situations in which visiting the office is necessary for taking care of matters. You can book an appointment by sending an email or calling the regional office’s customer service point.

In most situations, the easiest way to take care of matters is through the Resident Portal. 

 Our telephone and chat services is open as follows:

  • Monday–Friday at 9–15 
  • the first and last weekday of the month at 9–16.

Customer service contact information

Customer service telephone number
tel. 09 5767 3400
E-mail address
@email
Street address
Malmin Kauppatie 18
Postal code
00700
City
Helsinki
Exceptional opening hours

No known exceptional opening hours.

Submit a defect notification

Please submit any urgent defect notifications within office hours: 09 5767 3400

On-call service

Emergency calls regarding urgent matters in the evenings and at night time: 09 5767 3500

Other contact information

Bank details

Payment information for tenants

The necessary payment information is always listed on the invoice of the payment in question. Please note that door opening fees and fees for the statements necessary for exchanging apartments are paid into a different account to that used for rent.

The rent payment account numbers

Malmi:

IBAN: FI45 8000 1971336871
BIC: DABAFIHH

Jakomäki

IBAN: FI49 8000 1601569016
BIC: DABAFIHH

Suutarila

IBAN: FI73 8000 1271353618
BIC: DABAFIHH

Pihlajisto

IBAN: FI15 8000 1070901252
BIC: DABAFIHH