Heka’s eastern office serves tenants in Kontula, Puotila, Vesala and Vuosaari. Our office is located in the immediate vicinity of the Itis shopping centre, in the same building as Itäkatu Family Centre. Our office is easy to reach by bus or metro (exit on the bus terminal side).

Heka customer service points are open without an appointment 9–12 on Tuesdays – at other times by appointment only. A customer service appointment should be booked in situations in which visiting the office is necessary for taking care of matters. You can book an appointment by sending an email or calling the regional office’s customer service point. Please note that for rental matters you must always book an appointment in advance with you area’s lease secretary or housing consultant.

In most situations, the easiest way to take care of matters is through Resident Portal.

Heka apartments are allocated by the City of Helsinki’s housing services. Heka does not process matters related to applications for apartments. The City of Helsinki website provides you with the information you need and instructions for applying for an apartment.

Our telephone service is open as follows:

  • Monday–Friday at 9–15 
  • the first and last weekday of the month at 9–16.

Call charges to customer service: 0,0835 €/call + 0,1669 €/min. Queuing is chargeable.

Customer service contact information

Customer service telephone number
tel. 09 5767 3800
E-mail address
Street address
Tallinnanaukio 1 A, 4.krs
Postal code
Exceptional opening hours

Our customer service is available on Thursday, June 8. exceptionally from 9 am to 11 am. Customer service closes at 11 a.m. and is closed for the rest of the day due to a staff training session.

Submit a defect notification

Submit a non-urgent defect notification

Please submit any urgent defect notifications by phone to the defect notification number of your location within office hours: 09 5767 3800

On-call service

Emergency calls regarding urgent matters in the evenings and at night time: 09 5767 3900.

Other contact information

Bank details

Payment information for tenants

The necessary payment information is always listed on the invoice of the payment in question. Heka's bank account number will change on 1.1.2023. The new bank account number is FI35 1660 3001 1996 97.