From 24 November 2020, our customer service points will only serve customers by appointment. Our services will continue to be comprehensively provided via telephone on weekdays and online channels during normal service hours.
Our telephone service is open as follows:
- Monday–Friday at 9–15
- the first and last weekday of the month at 9–16.
Heka’s eastern office serves tenants in Kontula, Puotila, Vesala and Vuosaari. Our office is located in the immediate vicinity of the Itis shopping centre, in the same building as Itäkatu Family Centre. Our office is easy to reach by bus or metro (exit on the bus terminal side).
Please note that for rental matters you must always book an appointment in advance with you area’s lease secretary or housing consultant
Customer service contact information
On 30th April our we close our customer service phone lines at 2 pm.
Submit a non-urgent defect notification
Please submit any urgent defect notifications by phone to the defect notification number of your location within office hours: 09 5767 3800
Emergency calls regarding urgent matters in the evenings and at night time: 09 5767 3900.
Other contact information
Payment information for tenants
The necessary payment information is always listed on the invoice of the payment in question. Please note that door opening fees and fees for the statements necessary for exchanging apartments are paid into a different account to that used for rent.
The rent payment account number for the Kontula area:
IBAN: FI49 8000 1371 3367 03
BIC: DABAFIHH
The rent payment account number for the Puotila area:
IBAN: FI47 8000 1571 3290 11
BIC: DABAFIHH
The rent payment account number for the Vesala area:
IBAN: FI32 8000 1471 3475 01
BIC: DABAFIHH
The rent payment account number for the Vuosaari area:
IBAN: FI13 8000 1471 3239 81
BIC: DABAFIHH